My tickets
On this page, you can configure settings for moderator actions and tickets.
Review actions
You can set up the actions that your agents can choose from in advance. This way, your agents can quickly and easily moderate messages. These actions can be found in the Change action to the right of the ticket on the My tickets detail screen. You can do so under your Application > Settings > Moderation > Advanced moderation > My tickets on the Sendbird Dashboard.
Note: You can set a maximum of 10 actions.
Setting action scope
You can set the scope of actions to be applied to the tickets.
You can also configure ticket-related settings for My tickets as well.
| Field | Description |
|---|---|
Ticket list refresh interval | Set the interval of time for automatically refreshing the ticket list. When the list is refreshed, the tickets that have not been reviewed stay in the list. Only the tickets that a moderator has reviewed are replaced with new ones, if there are any un-reviewed tickets left in that queue. |
Maximum number of tickets per moderator | Set the maximum number of tickets that can be allocated to a moderator at once. |
Explore more on our Advanced moderation product page.