Release Notes

Imagine a world where language is no longer a barrier to exceptional customer service. Today, we’re excited to announce a significant enhancement to our chatbot. Based on your valuable feedback, we’ve added automatic multi-language support.

Now the chatbot can automatically detect a user’s preferred language based on their browser settings, creating an instant belonging by greeting them in their language, and understanding their queries without missing a beat.

Experience the difference!

Benefits:

Connect with global audience: Break down language barriers and engage with customers from all corners of the world Ship globally, support globally: Your products reach the world, now your customer service can too! Provide an awesome experience, no matter the language The world is your marketplace: Expand your reach, boost customer satisfactions, and drive global sales by offering support in every language possible

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You can now fully customize the information you want to collect - in forms format 📜. You can use this to capture lead details like email and phone numbers, or automate a survey for customer follow-ups. 

Boost its functionality by integrating with response workflow to trigger actions and streamline processes, making your Forms even more powerful and efficient 

Automatically sync with your Shopify inventory to only recommend the items available for purchase, making your Shopify chatbot recommendation even smarter and more efficient in driving sales conversions 

We are excited to share that our AI chatbot is now fully compliant with HIPAA, ensuring the highest standards of data privacy and security for healthcare professionals and their patients 

Since enabling Zapier integration in June, we’ve crated several templates to help you quickly connect with popular apps and tools such as Slack, Gmail, WhatsApp. You can now easily use Sendbird AI chatbot to respond to customer inquiries over email, automatically trigger Slack notifications when an inquiry comes in, or send messages through WhatsApp.

The possibilities are truly endless - explore these templates to power up your chatbot

• We now support native integration to Notion and Salesforce Knowledge and can pull data directly from the platforms (Google Drive coming soon, pending OAuth approval from Google)
• You can also see subpages that have been scraped for each URL with their content

• You can now customize your widget icon to match your own brand (see image)
• This is a paid feature! (Starter / Pro)

• If you want to hide your widget to certain users (ex: bad actor / spammer), you can deactivate their user in Sendbird Dashboard. Afterwards, widget won’t be visible
• Note that user id expires after 30 days, so after 30 days, a bad actor can come back with a new ID
• For now, this requires manually adding a prop (enableHideWidgetForDeactivatedUser: true) to code snippet

• We’ve added a new PATCH function to enable automatically calling human agents in Desk through Function Calls. This allows you to route to an agent during conversation with AI chatbots.

• Introducing our new Shopify plugin 🤩
• Our AI chatbot learns all about your store to provide personalized recommendations.
• Efficiently answers FAQs and connects customers to support seamlessly.

• We now have a native plugin for Zapier
• Using Zapier, you can connect Sendbird AI chatbot to 6,000 different applications instantly
• Stay tuned for more triggers and actions

• You can now test prompts & chatbot settings interactively without having to move pages back and forth.
• The updated setting also only applies to testing will not impact the deployed chatbot until saved
• We now support 3 new features as well
  • Prompt history 👉 Remember history of your tested and saved prompts
  • Duplicate 👉 Clone your chatbot setting in 1 click
  • Feedback 👉 Let your users rate each response

• We now support OpenAI’s latest and best model GPT4o at a 90% reduced price of 1 message credit
• GPT4o = 1 Bot message = 1 message credit
• Clients who have set up previous GPT4 models will still be able to use the existing ones

• We now support mobile-optimized onboarding flow so that anyone can easily create their first AI chatbot

• We now have a native plugin for WordPress
• WordPress' customers can now use Sendbird AI chatbot with absolutely no-code :)

• Users can now enter only 1 message before the chatbot has responded, effectively streamlining conversations similar to industry standard