Mastering mobile comms and customer experience in on-demand food delivery

In today’s world of on-demand food delivery, mobile communication is the key to keeping customers happy and engaged. Every team – from marketing to product, operations, and support – must be able to seamlessly update, alert, and engage users while upselling additional services.

But what types of messaging today are actually improving engagement and driving conversions? What are the success factors that spell success for cross-functional teams?

Meanwhile, companies are grappling with a tangled mess of technology that limits customer messaging access and insights for many teams, negatively impacts outreach performance and costs, and creates a nagging rather than engaging customer experience.

Don’t miss this latest VB Spotlight where experts will walk through how the right messaging strategy and platform can assist your business to develop a messaging strategy that maximizes engagement, delivery, open rates, conversions, and more.

Agenda

• Minimize messaging inbox clutter for users
• Streamline omnichannel communications for efficiency and cost
• Gain and leverage valuable user-level insights
• Optimize messaging cost with channel sequencing

Presenters

Shailesh Nalawadi
Head of Product, Sendbird

Rafael Sanches
VP Growth & Customer Experience, Weee!