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MARKETPLACE

Drive more transactions within buyer-seller conversations

Sendbird helps global marketplace platforms connect buyers and sellers within the mobile app to increase conversions and facilitate transactions efficiently.

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Carousell increases monthly message count 150% with Sendbird

APAC marketplace drives huge sales conversation volume across 45M+ buyers and sellers

For online marketplaces, closing the gap between purchase intent and a completed transaction is crucial to business success

Close the gap between interest and order completion

Real-time messaging connects buyers and sellers across multiple apps and platforms so they can engage and inform both supply and demand to transact more quickly.

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Boost user engagement

Pair in-app messaging with push notifications to nudge users back into your app and keep buyer-seller conversations flowing while boosting engagement and sales.

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Reduce your reliance on SMS

SMS, calls, and emails pull users out of your app, requiring costly call masking, and push costs onto your buyer and seller. In-app chat, voice, & video are more cost-effective and reliable alternatives.

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Build trust across your marketplace

Create engaging human connections to ensure the best and most transparent and trusted user experience while consumers learn about the products and services sold.

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Take back control of your data

Gain access to valuable data you can leverage to better understand your customer base, their purchasing patterns, and preferences.

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On-brand, curated experience

Customize the overall look to suit your needs. Incorporate colors, fonts, and icons to make the interface look exactly how you want it to be.

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With over 144 million listings on its peer-to-peer marketplace, Carousell uses Sendbird to connect buyers to its growing supply-side. By replacing its in-house messaging with Sendbird, Carousell frees its engineers to spend time perfecting the product experience.

Ready to elevate your marketplace?