Introducing Sendbird's AI Agent for customer service
Forget everything you thought you knew about customer service. Today, we're introducing Sendbird's AI Agent for enterprise customer service – the AI built to represent the best version of your business to your customers. This isn't just another chatbot; it's a quantum leap forward in how you connect with and delight your customers.
This launch marks the most significant milestone in Sendbird's evolution over the past decade, driven by the undeniable surge in demand for AI-first customer experiences—a future where AI agents will transform every aspect of how businesses operate and engage with their customers, starting with customer service.
The way the world communicates is changing. The opportunity for businesses to lead in the age of AI is here and now. For nearly a decade, Sendbird has been at the forefront of conversational technology, powering billions of conversations every month and enabling meaningful connections between people and businesses across the globe. Many businesses are scrambling to find the right approach in this new era of AI. This new AI agent for customer service is our answer. It's built on a simple principle: provide businesses with the autonomous agents they need to not only meet the rising demand for personalized, instant service, but to exceed expectations and forge deeper relationships with their customers – all at scale.
The customer service struggle is real
Customer service is in crisis. Businesses are under pressure to do more with less, and customer service teams are feeling the strain. Overwhelmed by increasing workloads and rising expectations, they're struggling to keep up, leading to:
Frustrated customers: Long wait times, slow resolutions, and impersonal interactions are becoming the norm. Disjointed experiences across different channels only add to the frustration, creating a growing disconnect between brands and their customers.
Burned-out agents: Human agents are bogged down with repetitive tasks, leading to burnout, low morale, and high turnover. This makes it even harder to provide consistent, high-quality service.
The AI challenge: Generic solutions fall short
Many organizations are looking to AI for help, but generic solutions often fall short. What businesses really need is AI that can:
Resolve autonomously: Understand customer inquiries, not just regurgitate FAQs. Resolve issues independently when possible, and seamlessly hand off to human agents when needed.
Deliver reliably at scale: Handle peak demand without breaking a sweat, ensuring consistent performance and availability, no matter the volume at peak hours or seasons.
Delight customers at every turn: Don't make customers jump through hoops to reach you. Provide personalized, consistent support across all channels, creating a connected and positive experience they'll appreciate.
Sendbird AI Agent: The solution to the customer service crisis
Sendbird's AI Agent is designed to address these challenges head-on. It's an omnichannel AI solution that empowers you to provide exceptional customer service at scale.
Here's how it works:
Omnichannel AI with conversation continuity: Be everywhere your customers are – in-app, on your website, social media, email, SMS, and more. Our AI agent integrates across all touchpoints, providing a consistent and personalized experience. It remembers every interaction, so customers’ contexts persist across the interactions.
AI that never stops learning: Our unique AI engine (build, test, evaluate) constantly learns and refines its ability to resolve issues quickly and boost customer satisfaction. It's like having a support team that's always growing and improving.
Supercharge your human agents: Our AI agent acts as a powerful ally for your human agents, handling routine inquiries and freeing them up to focus on complex issues and building relationships. Let your support team work smarter with greater impact to the business goals.
Enterprise-grade reliability: Built on Sendbird’s proven infrastructure with the industry’s gold-standard security and compliance, supporting over 6 billion end-users and 7 billion conversations monthly, with 99.9%+ uptime. You can rely on our platform to handle the volume and complexity of your customer interactions, ensuring consistent and reliable support.
Confidence from day one: The AI agent validation test
We understand that trust is crucial when it comes to AI. That's why we've developed the Sendbird AI Agent Validation Test framework. Before your AI agent goes live, you can run thousands of tests to ensure it's delivering accurate, consistent, and knowledge-grounded responses. Launch with confidence, knowing your AI is ready to impress your customers from day one.
The future of customer service is here
Sendbird's AI Agent for customer service is more than just a support or a sales tool. It's a full-on workforce dedicated to your mission of delivering exceptional customer experiences. It's about creating a world where customers feel valued, supported, and delighted.
This is the future of customer service. And it's here today. Visit sendbird.com to learn more, or contact us directly.
