AI agent Introducing Trust OS: The foundation for responsible AI agents Sendbird Trust OS, a foundational system built to make AI agents accountable, responsible, and ready for enterprise scale. John S. Kim CEO & Co-Founder of Sendbird
New era of voice AI agents: Faster, smarter, and built with human-like empathy Meet the new Sendbird voice AI agent, rebuilt to enhance the customer experience on the phone. It is faster, clearer, omnichannel, and scalable. LeighAnne Manwiller Product Marketing Manager
Why 95% of enterprise AI fails—and why success is closer than you think Discover how to scale beyond pilots to see real ROI from enterprise AI. Learn from WRITER’s Chief Strategy Officer, Kevin Chung, how to avoid the pitfalls of AI transformation. John S. Kim CEO & Co-Founder of Sendbird
A practical guide to AI in hospitality AI is transforming hospitality by boosting efficiency, personalization, and profitability—yet challenges remain in maintaining the industry's human element. Ian Heinig Agentic AI Marketer
From models to orchestration: How Moveworks built an enterprise AI platform that works Learn how Bhavin Shah, CEO of Moveworks, pivoted from narrow IT automation and scaled an enterprise AI agent platform that’s reliable and responsible. John S. Kim CEO & Co-Founder of Sendbird
6 disruptive AI in travel use cases and advantages in 2025 (+AI strategy) From proactive customer service to personalized itineraries, this article explores the key use cases and advantages of AI in travel. Ian Heinig Agentic AI Marketer
In-app messaging: What it is and how to use it In-app messages are delivered to users while they’re active in your mobile app, allowing you to improve engagement and the user experience. Ian Heinig Agentic AI Marketer
How to write the best UX copy and notifications for iOS and Android Discover the 150 little words proven to drive big results in UX copy for greater app engagement, retention, and conversions. Ian Heinig Agentic AI Marketer
The 5 Cs of omnichannel messaging: Solving fragmented communication with an omnichannel messaging strategy Discover how an omnichannel messaging strategy can elevate the gig workers' experience and solve problems arising from fragmented communication channels. Shweta Joshi Content Marketing Specialist
Introducing Sendbird's AI Agent for customer service Discover Sendbird's AI Agent for customer service, an enterprise-grade omnichannel AI solution delivering personalized and reliable support at scale. John S. Kim CEO & Co-Founder of Sendbird
Introducing Vision: Multimodal AI for Sendbird’s AI Chatbots Powered by multimodal RAG, our multimodal AI chatbot can leverage vision language models and can process multimodal inputs like images and files. Go beyond text! Cheryl Chai Agentic AI Product Marketer
7 ways in-app notifications give your brand a competitive advantage By adopting in-app notifications as part of omnichannel communication, early innovators get the first-mover advantage, establishing themselves as leaders in customer communication. Shweta Joshi Content Marketing Specialist
Peter Pan enhances trust & efficiency with Sendbird's Advanced Moderation By choosing Sendbird, Peter Pan improved real-time chat moderation and built a more secure environment to reduce manual moderation workload, automatically detect and block phishing attempts, and more.
Lotte Homeshopping partners with Anthropic and Sendbird to scale retail Learn how Sendbird's AI agent platform enables Lotte Homeshopping to deliver the exceptional service its customers expect.
How Tipti transformed grocery shopping in Ecuador with Sendbird's Chat Explore how Tipti is redefining the grocery shopping experience in Ecuador with enhanced in-app chat communication powered by Sendbird.
Inside Sendbird’s global edge proxy architecture Discover how Sendbird re-architected its global routing with a unified edge proxy to improve cost efficiency, control, and observability at scale. Gavin Jeong Cloud Platform Engineer
7 Optimizations we made when migrating from AWS EC2-ASG to EKS Learn how Sendbird migrated from EC2-based Auto Scaling Groups to Amazon EKS and implemented 7 key optimizations. Gavin Jeong Cloud Platform Engineer
What is RAG (Retrieval Augmented Generation)? Enhancing AI agent LLMs with dynamic information access A technical deep dive into how RAG enhances LLMs with dynamic information access. Explore RAG concepts & learn how to evaluate RAG. Kibeom Lee Machine Learning Engineer
Building the future of customer communication with AI, chat messaging, and more! Sendbird is an AI agent and communication solutions platform for AI and human interactions for customer service using in-app chat, SMS, WhatsApp, and more. Emmanuel Delorme Agentic AI Marketer
Sendbird Business Messaging wins API World’s award for Best Communications API The recognition of our communication API celebrates our commitment to empowering businesses with powerful business communication tech. Shweta Joshi Content Marketing Specialist
Guardrails for Gen AI: A Perspective from Davos Read Sendbird CEO’s perspective about guardrails for generative AI based on his perspective from the World Economic Forum in Davos. John S. Kim CEO & Co-Founder of Sendbird
Offense is the best defense: Why we hacked our own AI agent security Learn about HackTheBird, a Capture the Flag (CTF) event launched to enhance our already robust AI agent security posture with rigorous stress-testing. Seongjin Hong Product Security Engineer
6 ways Sendbird is embracing AI securely Learn seven ways that Sendbird is adopting AI securely and responsibly. Yashvier Kosaraju Chief Information Security Officer
Sendbird’s risk-aware detection & response program Learn how the Sendbird security team built a risk-based automation framework to enhance detection and response actions. Tejas Nikam Tech Lead, Security Detection & Response
