The Complete Guide for Choosing an LLM on the Sendbird Platform
Recently, numerous Large Language Models (LLMs) have been released, providing consumers with a variety of options. This is beneficial because it allows users to choose the most suitable model for their specific needs. However, it can be challenging to determine which model is best for different use cases.
Many chatbot platforms do not offer the flexibility to switch between models. At Sendbird, we provide a range of models to ensure rich options for our customers. Here is a brief comparison of the major models available on our platform:
GPT-4o | Claude 3.5 Sonnet | |
|---|---|---|
Quality | High (accurate answers) | High (accurate answers) |
Latency | Slightly faster | Slightly slower |
Special Feature | Supports function calls, workflows on sendbird platform | Follows better to prompts, is more stable, performs well even with large contexts, and has fewer hallucinations |
Cost | 1 credit per bot message | 1 credit per bot message |
Knowledge Cut-off | October 2023 | April 2024 |
LMSYS leaderboard Ranking (Jul 8, 2024) | 1st | 2nd |
Release Date | May 13, 2024 | Jun 21, 2024 |
The performance of both models is sufficient to satisfy most requirements. The most significant difference lies in their prompting capabilities. If you need to make specific and detailed prompts, I recommend Claude 3.5 Sonnet. For general use cases, GPT-4o is an excellent choice.
Use Cases
- Workflow Bot
Recommended Model: GPT-4o
Reason: Supports function calls for workflow automation and external API integration.
- Specific and Detailed Prompts
Recommended Models: Claude 3.5 Sonnet
Reason: Follows prompts better, is more stable, performs well even with large contexts, and has fewer hallucinations.
- Simple FAQ Bot Based on the Knowledge Base
Recommended Model: GPT-4o
Reason: No need for extensive configuration; handles simple queries efficiently.
- Large and Complex Knowledge Base
Recommended Models: GPT-4o, Claude 3.5 Sonnet
Reason: Both models are equipped to handle extensive knowledge bases and combine information from multiple sources.
You can easily switch between AI engines in the dashboard and test them using the Bot Studio. Try out each model and find your optimized AI engine.
Have GPT-4o or Claude 3.5 Sonnet on your own website within minutes
Sendbird can help you take the next step in building your AI chatbot. While we offer rich messaging features, you can integrate Llama 3 into your website effortlessly, without any need for coding. Knowledge can easily be incorporated using a straightforward dashboard with just a few clicks.
Check out the official integrations for your Sendbird chatbot projects here!
