A practical guide to AI in hospitality AI is transforming hospitality by boosting efficiency, personalization, and profitability—yet challenges remain in maintaining the industry's human element. Ian Heinig Agentic AI Marketer
From models to orchestration: How Moveworks built an enterprise AI platform that works Learn how Bhavin Shah, CEO of Moveworks, pivoted from narrow IT automation and scaled an enterprise AI agent platform that’s reliable and responsible. John S. Kim CEO & Co-Founder of Sendbird
6 disruptive AI in travel use cases and advantages in 2025 (+AI strategy) From proactive customer service to personalized itineraries, this article explores the key use cases and advantages of AI in travel. Ian Heinig Agentic AI Marketer
AI agent APIs: The bridge between autonomous intelligence and action AI agents—autonomous systems that perceive, decide, and act to achieve goals on behalf of users—represent a step change from previous automation. Ian Heinig Agentic AI Marketer
A review of the 12 best AI agent builders in 2025 In this guide, we review the 12 best AI agent builders on the market and how to evaluate which is best suited to your needs. Ian Heinig Agentic AI Marketer
How to scale healthcare AI without risking patient data Discover how to move healthcare AI past the pilot stage while protecting patient data. Learn from Pelu Tran, CEO of Ferrum Health, how to ensure the right infrastructure, compliance, and strategic AI adoption. John S. Kim CEO & Co-Founder of Sendbird
Answering Reddit’s top questions about AI agents AI agents are autonomous—but are they worth the hype? We chime in on Reddit’s queries from the POV of an enterprise-grade AI agent platform. Ian Heinig Agentic AI Marketer
10 retail AI agent challenges—And how to overcome them Discover the top 10 agentic AI challenges holding retailers back from turning AI pilots into scalable solutions—and the strategies to overcome them. Ian Heinig Agentic AI Marketer
From experimental to essential: The state of AI in CX 2025 report Discover how CX leaders are investing in AI, the challenges they face, and the strategies setting them apart in this exclusive research report. Ian Heinig Agentic AI Marketer
Why 95% of enterprise AI fails—and why success is closer than you think Discover how to scale beyond pilots to see real ROI from enterprise AI. Learn from WRITER’s Chief Strategy Officer, Kevin Chung, how to avoid the pitfalls of AI transformation. John S. Kim CEO & Co-Founder of Sendbird
B2B customer service: What it is and how to do it right in the AI era B2B customer service is the help or guidance a business provides to another business that’s using its product or services. Ameer Drane Agentic AI Marketer
AI knowledge base: What it is and why it’s crucial to AI agents An AI knowledge base is a structured repository of information that an AI agent uses to understand, reason, and make decisions. Ian Heinig Agentic AI Marketer
John S. KimCEO & Co-Founder of Sendbird
