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AI agent

Agentic commerce: The next evolution of AI in retail

Discover how agentic AI—which acts on behalf of users or businesses—is poised to reshape how people shop and retailers operate.

Ian Heinig

Agentic AI Marketer
Preventing rogue AI: Strategies and best practices

Learn strategies and best practices to avoid AI agents going rogue like at Cursor.

Emmanuel Delorme

Agentic AI Marketer
Introducing Trust OS: The foundation for responsible AI agents

Sendbird Trust OS, a foundational system built to make AI agents accountable, responsible, and ready for enterprise scale.

John S. Kim

CEO & Co-Founder of Sendbird
AI agent observability: Building trust through AI transparency (Part 1)

Learn about the observability capabilities your AI agent platform needs to achieve AI transparency.

Ian Heinig

Agentic AI Marketer
AI control: Agentic AI governance & change management (Part 2)

Control and govern AI agent behavior with structured change management, version control, RBAC, and selective deployment.

Emmanuel Delorme

Agentic AI Marketer
How to build responsible AI through agentic AI compliance & safety (Part 3)

Learn how Sendbird ensures customer & business protection with agentic AI safety and compliance tools.

Ian Heinig

Agentic AI Marketer
How to achieve reliable AI with AI agent evaluation and testing (Part 4)

Learn how AI agent evaluation and testing create reliable AI customer service workflows that will grow your business.

Ian Heinig

Agentic AI Marketer
Scaling AI: The need for enterprise AI agent architecture and infrastructure (Part 5)

Discover why enterprise AI needs the best AI agent architecture and infrastructure to build and scale trustworthy AI customer service.

Ian Heinig

Agentic AI Marketer
Introducing role-based access control (RBAC) for AI agents

Learn how to scale access to AI agents for streamlined AI change management and collaboration at scale.

Ian Heinig

Agentic AI Marketer
Introducing automatic hallucination detection for AI agents

Learn how Sendbird helps you automatically detect hallucinations in AI agent conversations to maintain trust, ensure compliance, and optimize performance.

Ian Heinig

Agentic AI Marketer
Sendbird new AI agent features roundup

Discover the best AI agent features that sendbird launched to improve the safety, control, and performance of AI customer service.

Cheryl Chai

Agentic AI Product Marketer
Introducing AI agent safeguarding for enterprise customer support

Discover how to monitor, automate, and customize AI agent safeguards using the Sendbird platform.

Ian Heinig

Agentic AI Marketer