How to build responsible AI through agentic AI compliance & safety (Part 3) Learn how Sendbird ensures customer & business protection with agentic AI safety and compliance tools. Ian Heinig Agentic AI Marketer
How to achieve reliable AI with AI agent evaluation and testing (Part 4) Learn how AI agent evaluation and testing create reliable AI customer service workflows that will grow your business. Ian Heinig Agentic AI Marketer
Scaling AI: The need for enterprise AI agent architecture and infrastructure (Part 5) Discover why enterprise AI needs the best AI agent architecture and infrastructure to build and scale trustworthy AI customer service. Ian Heinig Agentic AI Marketer
Introducing role-based access control (RBAC) for AI agents Learn how to scale access to AI agents for streamlined AI change management and collaboration at scale. Ian Heinig Agentic AI Marketer
Introducing automatic hallucination detection for AI agents Learn how Sendbird helps you automatically detect hallucinations in AI agent conversations to maintain trust, ensure compliance, and optimize performance. Ian Heinig Agentic AI Marketer
Sendbird new AI agent features roundup Discover the best AI agent features that sendbird launched to improve the safety, control, and performance of AI customer service. Cheryl Chai Agentic AI Product Marketer
Introducing AI agent safeguarding for enterprise customer support Discover how to monitor, automate, and customize AI agent safeguards using the Sendbird platform. Ian Heinig Agentic AI Marketer
Introducing the localized AI agent by Sendbird Discover how Sendbird’s localized AI agents deliver regionally relevant customer service at scale by adapting to users’ language and location. Ian Heinig Agentic AI Marketer
Introducing sentiment analysis for AI agents Sendbird’s AI agents now come with real-time sentiment detection and analysis by default, for real-time visibility on how customers feel at scale. Ian Heinig Agentic AI Marketer
Why Zendesk-style support is broken—and what AI does better: A support leader's take A veteran support leader shares why Zendesk’s chatbot fell short—and how an AI agent demo showed real potential to improve CX and operations. Emmanuel Delorme Agentic AI Marketer
Introducing AI agent activity trails for AI transparency Achieve AI transparency with Sendbird’s AI agent activity trails. See what data sources, user context, and tools are influencing your agent’s responses. Ian Heinig Agentic AI Marketer
Introducing scorecards for AI agent evaluation Learn how to evaluate AI agents and turn them into managed, accountable members of your support team by scoring their accuracy, tone, readability, and solution quality. Ian Heinig Agentic AI Marketer
