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AI agent

What is natural language processing (NLP)?

Everything you need to know about NLP and its evolution that gave rise to AI agents.

Rian Dolphin

Applied Scientist in AI
AI in sales: A guide to the best AI sales tools and best practices for 2025

From prospecting to personalization, AI is enhancing the sales process. Discover the key use cases, tools, benefits, and best practices to succeed using AI for sales in 2025.

Ian Heinig

Agentic AI Marketer
From pilot to production: The AI agent implementation strategy that works

AI agents often fail in production. Learn why—and how Sendbird’s AI agent implementation approach helps businesses make agentic workflows work.

Emmanuel Delorme

Agentic AI Marketer
AI in marketing: The complete guide for 2025 (Use cases, examples, strategy)

Discover how AI is transforming marketing according to the latest industry data. Explore top use cases, tools, strategies & real-world examples to drive growth.

Ian Heinig

Agentic AI Marketer
13 real-world AI in healthcare examples

From personalized medicine to more precise diagnoses, the adoption of AI in healthcare is advancing medical treatment, patient experiences, and operational efficiency.

Ameer Drane

Agentic AI Marketer
What is deep learning?

Explore how deep learning works, Its real-world benefits, how it differs from machine learning, and key use cases and applications.

Ameer Drane

Agentic AI Marketer
Enhancing AI agent testing with multi-turn conversations

Learn how to enhance your AI agent performance with Sendbird’s end-to-end multi-turn conversation testing capabilities.

Emmanuel Delorme

Agentic AI Marketer
What are multi-turn conversations? Why they matter in customer service

Learn about multi-turn conversations and their importance for AI customer service and AI agent testing.

Emmanuel Delorme

Agentic AI Marketer
The 12 key principles of the CLeAR AI transparency framework

Learn how to approach AI transparency effectively using the CLeAR Framework for developing and deploying AI systems that are safe, reliable, and risk-free.

Ian Heinig

Agentic AI Marketer
AI agent pricing guide: Evolving from cost center to growth driver

Explore how AI agent pricing is evolving—from legacy SaaS to consumption and outcome-based AI pricing models.

Emmanuel Delorme

Agentic AI Marketer
AI transparency: Definition and comprehensive guide

AI transparency is about understanding how AI systems work, what data they use, and why they make certain decisions to build trust, promote fairness, and ensure compliance.

Ian Heinig

Agentic AI Marketer
Actionbooks: Sendbird’s standard operation procedures for AI agents (AI SOPs)

Enhance AI customer service with quick-to-build and maintain standard operating procedures (SOPs) for AI agents.

Chase Kim

Agentic AI Product Manager