Why enterprise-grade messaging infrastructure is key in the AI agent era
For nearly a decade, Sendbird has built the world’s most robust communications platform, focusing on mobile in-app and chat experiences. Powering billions of conversations every month, the value we deliver to our customers has always been in helping businesses to strengthen their customer relationships in the ever-evolving digital landscape.
So when the next generation of AI models emerged, promising huge gains in operational efficiency and customer experience, Sendbird chose to embrace its unbounded potential and integrate it into our mission. We believe AI agents are a force multiplier for our suite of products and our messaging infrastructure—a complementary technology poised to set a new standard for customer engagement, satisfaction, and retention in enterprise communications.
This means that, as we invest in AI agents to advance the capabilities of our omnichannel communications platform—our enterprise-grade messaging infrastructure becomes an even greater priority. Not only are business messaging and Chat API solutions the bedrock of our now AI agent platform, they’re vital to our vision of the future.
Omnichannel AI agents are the future of digital communications
Today, AI has become table stakes for the future of communications. B2B companies that fail to embrace its remarkable capabilities will soon become irrelevant and commoditized. At this stage, you should be asking your vendor, “Where are your AI capabilities? And how do they turbocharge your communications platform as of right now?”
As the leader in mobile-first omnichannel communications, Sendbird is uniquely positioned to be the interface for our customers to seamlessly deploy AI agents across their operational strategy and customer experience.
As it stands, chat and voice are pillars of communication for both consumers and businesses. And while the majority of the world’s digital conversations happen via chat, in-app messaging is increasingly preferred by users for its convenience, while offering greater cost savings, security, and first-data to the enterprise.
Integrating AI agents with in-app and external channels allows for seamless interoperability between users, AI, and third-party integrations. This will allow organizations to meet customers across all touchpoints and channels using omnichannel AI agents, increasing their reach while delivering intelligent and delightful interactions at scale to improve efficiency, cost savings, and competitive advantage.
Again, these new AI capabilities are built on our industry-leading messaging infrastructure that’s trusted by enterprises worldwide for its compliance, security, and scalability. We also offer the low latency required for real-time AI operations, like AI customer service.
In short, our investment in AI enables an organization to streamline operations and deliver the next generation of delightful customer experiences—without compromising the quality, safety, or scalability of their infrastructure.
AI agents built on trusted infrastructure from Sendbird
Sendbird has always been about connecting businesses and customers, and now we’re excited to connect people, AI, and businesses in a way that feels delightful, meaningful, and human.
Built upon our trusted messaging infrastructure and with support for our valued customers in mind, Sendbird’s investments in AI agents are set to unlock new levels of operational efficiency, customer satisfaction, and cost savings in omnichannel communications.
Going forward, as AI agents begin to have entire conversations on behalf of businesses (even transacting with other businesses), this combination of robust AI agent platform and communications infrastructure will enable our customers to effectively transition to the AI workforce of the future.
To learn more about AI customer service and AI agents from Sendbird, you might enjoy these related resources:
