Sendbird chose AWS to power financial services conversations
Sendbird, the leading chat platform for web and mobile applications, leverages AWS's innovative cloud services to support global Financial Services customers at scale.
Build trust
Add important context to transaction history with the profile of who was paid along with a short chat around the purpose of payment.
Earn loyalty
Answer customer questions at the point of payment. Make it easier and faster for consumers to seek the support they need when they need it.
Engage customers where they are
Get more out of your mobile app by centralizing promotional and operational messages in one convenient place for customers to find.
Sendbird's proven cloud-native chat uses AWS
Sendbird helps Financial Services companies host modern, secure, and scalable chat conversations directly in their web and mobile apps rather than on 3rd party platforms.
Build loyal customer relationships with secure and seamless in-app chat
Sendbird Chat powered by the AWS cloud elevates your digital customer experience with secure and seamless customer conversations that offer support and guidance on financial accounts and transactions.
Sendbird uses over 40 innovative AWS cloud technologies to service enterprises at scale and 270M+ Monthly Active Users globally
AWS Auto Scaling
Sendbird uses AWS Auto Scaling to monitor applications and automatically adjusts capacity to maintain steady, predictable performance at the lowest possible cost.
Amazon Elastic Compute Cloud (EC2)
Sendbird uses AWS EC2 to handle traffic surges instantly from over 270M monthly active users globally.
Elastic Load Balancing
Sendbird uses AWS Elastic Load Balancing to monitor and distribute chat traffic to global targets automatically.
Amazon Route53
Sendbird uses Amazon Route 53 highly available and scalable cloud domain name system (DNS) service and geolocation function to distribute traffic reliably across regions.
AWS CloudFormation
Sendbird uses AWS CloudFormation to simplify the setup and management of its cloud resources.
AWS Identity and Access Management (IAM)
Sendbird uses AWS IAM to control engineer permissions so that only the resources required for development can be accessed.
Amazon ElastiCache
Sendbird uses Amazon ElastiCache to enable microsecond latency and massive scale using Redis.
Amazon Aurora
Sendbird uses Amazon Aurora to store 200TB of user data and make 200 queries per second reliably.
Amazon Kinesis
Sendbird uses AWS Kinesis scalable and durable real-time data streaming service to make around 80K Kinesis PutRecords requests per minute, and Kinesis streams process around 10TB of log data per day.
Amazon Athena
Sendbird users Amazon Athena to analyze data in Amazon S3.
"The AWS Graviton 2 processor helped us reduce CPU usage by 19% for EC2 and 10% for ElastiCache. In addition, we reduced our instances by 33% and cost by 42%"
Steve Lee, Head of Engineering Infrastructure at Sendbird
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