Skip to main content

Insights

Modern retail in the age of social and live commerce

Social and live commerce has become part of modern mobile retail. Here’s how you can deliver an engaging customer experience.

Mark Argyle
Keep customer experience at the heart of on-demand services

We’ve gone from next-day delivery to same-day delivery to one-hour delivery.

Mark Argyle
The key to winning in the ultrafast delivery market

Delivery providers are competing with each other to determine who can bring to market the fastest possible delivery service.

Ysabel Villamor
Community-led growth: connecting every part of the buyer’s journey

Buyer behavior is changing and customer acquisition costs are rising.

Sarang Paramhans

Product Marketer
Lessons from fintech for legacy financial firms

Legacy financial firms can survive the fintech boom, they just need a digital strategy to meet customers where they are.

Mark Argyle
Live event streaming: How live streaming experiences will consume our digital future

There was a time when people argued that the 2020 acceleration of global digital transformation was temporary – a short-term reaction among the masses to “get online” due to the pandemic.

Alek Jeziorek

Staff writer
How we know to take turns in online chat – Conversation Analysis part 2

Turn-taking in conversation results from turn-taking cues. Let's take a look at how these cues happen digitally, and how we can improve them.

Chan Kang
Qualitative evaluation of onboarding new developers: A UX benchmarking study (Part 2)

n this two-part series, we explore the ins and outs of the developer experience. In this final chapter, we discuss the qualitative results from our single blind UX benchmarking study measuring the onboarding experience for users of Sendbird vs. Stream, a competitor. You can learn more about the study in Part 1 of this series.

Ted Kim
The global phenomenon of video streaming apps and how Korea is leading the way

Korean live streaming platforms have led the way for other markets. Here's how Sendbird can help you create a popular live streaming app.

Mark Argyle
What you need for a successful chat UI implementation

Shweta Joshi

Content Marketing Specialist
Mobile app engagement benchmarks you need to know

Does your mobile app user engagement stack up to the competition? Check out mobile app engagement benchmarks by industry - finance, healthcare, retail, and more.

Shweta Joshi

Content Marketing Specialist
What it takes to create a better mobile push notifications strategy

As you may have noticed, we’ve got push notifications on the brain these days. This time around, we’re going to look closer at how to build an effective strategy using mobile push notifications for customer-facing communications.

Mark Argyle