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8 best practices for an effective online content moderation strategy

Learn how a content moderator can implement content moderation best practices to build a safe and modern online community management system.

Sienna Jang

Chat Moderation Product Manager
The ultimate guide to in-app notifications

Learn what in-app notifications are, top use cases of in-app notifications, and decide whether you should build or buy in-app notifications.

Chase Kim

Agentic AI Product Manager
The ultimate guide to Monthly Active Users (MAU) for apps

Discover what monthly active users are, how to calculate MAU, and why this is an essential metric for app developers, marketers, investors, and more.

Shweta Joshi

Content Marketing Specialist
How to increase app engagement and customer satisfaction with business communication technology

A deep dive into the modern business communication landscape, the possibilities of modern business communication technology, and how to use these tools for customer-facing messages.

Shweta Joshi

Content Marketing Specialist
Building an autonomous customer experience function with ChatGPT

How did the OpenAI team develop a robust customer support platform using their own groundbreaking product? Join Yaniv Markovski, the driving force behind scaling OpenAI's customer experience (CX) evolution across people, technology, and processes.
In-app notifications: How to make the build vs. buy decision

Key questions to answer when making the build vs. buy decision when implementing in-app notifications.

Chase Kim

Agentic AI Product Manager
9 reasons in-app messaging is better than SMS and email

Discover why customized in-app messaging enhances user engagement, and 5 in-app messaging best practices to make users click.

Grant Olsen

Sendbird Contributor
9 in-app messaging use cases to elevate your users’ mobile app experience

Discover what in-app messaging is, learn how to use it to engage users along the customer journey, and see top in-app messaging examples.

Shweta Joshi

Content Marketing Specialist
9 ways that in-app notifications boost your business

Notifications might seem like a small feature of your business’s app, but they can have a major impact on your results.

Grant Olsen

Sendbird Contributor
The mid-year stats you need to know about customer comms in 2023

We want to help you reinvigorate and fine tune your strategy for the rest of 2023.

Mary Scott Manning

Senior content strategist
Tailoring app experiences with personalization

Learn how to personalize your mobile apps to boost user engagement and retention.

Isabelle Hahn
Understand your customers' journey: B2B and B2C

What is a customer journey? And how do you map the process for B2B and B2C? In this blog we dive into the digital customer journey.

Isabelle Hahn