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Insights

Introducing Sendbird calls: APIs for voice and video

We’re very pleased to be launching Sendbird Calls Voice API and Sendbird Calls Video API, the fastest way to integrate high-quality 1:1 voice and video calls inside your application.

KC Kern
Leveling the user-to-user messaging “playing field” for businesses around the world

Facebook CEO, Mark Zuckerberg, expressed last week his plans to direct Facebook’s vision toward building a “privacy-focused” messaging platform.

Sarang Paramhans

Product Marketer
4 more tech unicorns in APAC using Sendbird’s chat solution

In late 2017, we had the chance to share our work with some of the top tech unicorns in APAC like GO-JEK, Traveloka, TMON and more.

Daniel Kim

Marketing Manager
Customer Success vs. service – When customer interactions become proactive

Unless you’ve been living under a rock for the last 5 years, I’m sure you’ve heard the term “customer success” before. But what does it mean exactly? Some think it means customer service, some think it means customer support, some think it means simply being an advocate for your customers.

Jenn Lee
HIPAA, privacy, and the future of healthcare communications solutions

The recent calls at Davos for global oversight of Tech companies; General Data Protection Regulations (GDPR) in the EU; Facebook’s cascading privacy blunders and the resulting FTC investigation; Google’s violation of Apple policy, potential move into China, and its Anti-Trust suit in Europe.

John S. Kim

CEO & Co-Founder of Sendbird
How Ruangguru uses Sendbird to connect millions of students to tutors

With Sendbird’s messaging platform, Ruangguru helps student solve challenges in their education in a medium they already love to use every day.

Daniel Kim

Marketing Manager
Build vs Buy: Build chat from scratch or jump start with a chat API and SDK

A rubric to help you make the build vs. buy decision for in-app chat. Do you build with a chat SDK/chat API, or do you buy a chat solution?

Sarang Paramhans

Product Marketer
Virgin Mobile UAE on track to fully digitize customer support using Sendbird

Since Virgin Mobile UAE is a fully digital brand, its goal is to deliver the best customer experience to its customers through a fully digital and, ultimately, extremely convenient support product.

Alek Jeziorek

Staff Writer
Why online communities and their users are seeking real-time chat

Online communities are confronting an interesting problem: how to defend against messaging apps like Slack and Discord, while maintaining the core of their community activity – typically forum posting.

Alek Jeziorek

Staff Writer
In-app messaging for on-demand apps: Transparent communication on demand

In an ideal situation, the on-demand experience requires little communication. There’s no waiting, no mistakes on an order, no software or technical issues.

Alek Jeziorek

Staff Writer
How in-app messaging can help marketplaces achieve liquidity

Now that the API and SDK technology exists to make integrating premium chat and messaging into marketplace apps, it’s only a matter of time before marketplaces start to take advantage of this technology.

Alek Jeziorek

Staff Writer
Conversational banking – How KB is shaping the future of banking

Although designers can easily search for design processes or methodologies across the internet, it can be difficult to create a process from scratch that fits into a high growth business environment, where design experiments iterate quickly.

Mark Lee

Vice President of Operations